Fedex Late Delivery Refund

Fedex Late Delivery RefundHow to Negotiate Better UPS and FedEx Shipping Rates. Getting the UPS Refund for Late Delivery by Phone You can call the UPS agents to request the Money-Back Guarantee. As of today (April 15), the world's third largest shipping line, will no longer accept deliveries of scrap plastic on any of its ships. delivery deadline for avoiding refunds on its next-afternoon air service. Getting the UPS Refund for Late Delivery by Phone You can call the UPS agents to request the Money-Back Guarantee. FedEx - Package delivery, pickup and drop off locations FedEx locations - Package pickup and drop off Use our locator to find a FedEx location near you or browse our directory. If a parcel delivery is delayed by 60 seconds or more, they promise a 100% refund on shipping charges. We only make money when we save you some on your late shipments. To request a refund for late delivery, do the following: Write a letter to the local FedEx Customer Service Department to inform them of the late shipment Include the air waybill, FedEx account number of the shipment, and all of the package’s specifications Mail the letter within 14 days of the predetermined ship date. Countless other people experiencing the same thing. You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund Log into the UPS Billing Center and select Request a Refund DoNotPay Can Help You Submit a Claim With Ease. Refund Retriever helps businesses by finding late deliveries and processing FedEx & UPS Refunds. How to File FedEx Claims for Late Deliveries. Learn more about our FedEx Money Back Guarantee Policy here. FedEx Express has reinstated its money-back guarantee for U. In early April, FedEx and UPS reintroduced refunds for their domestic next-day air deliveries and for certain international express products. com account with your email ID and password. It would be sooooo much better if you said it was coming Friday and then it showed up on Thursday. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage. Refund for shipment fee is only between the shipper and fedex, i. FedEx - Package delivery, pickup and drop off locations FedEx locations - Package pickup and drop off Use our locator to find a FedEx location near you or browse our directory. I send my passport overnight to Washington DC for visas and invariably the delivery is late by 20-60 minutes. It's important to request the refund within a timely manner. ” Follow the prompts of the automated system and repeat the tracking number The automation will either confirm or deny the refund instantly. Shipping lines are refusing to export the West's plastic waste. As a customer of FedEx, you have two primary methods of getting a refund on a late package. Refund Retriever finds these late deliveries and ensures that you get a full credit. FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. If what I believe what you are stating in your post is correct, you paid the shipping and handling fee to a third party, who paid fedex to deliver the package. However, FedEx does not inform businesses when there is late delivery. As a customer of FedEx, you have two primary methods of getting a refund on a late package. How to Get a Refund from Domino’s for Late Delivery?. At the end of the month, we simply charge your credit card for our percentage of your refunds. To file a complaint regarding your Domino’s order, there are several options available to you. While delays may occur, a GSR refund is not available. (except Canada), contact FedEx International Customer Service at 1. e the person shipping can get a refund for the amount they paid for shipping if its past the gurantee time. FedEx has guaranteed delivery times on their shipments if you send something via FedEx keep an eye on the delivery time. To request a refund for late delivery, do the following: Write a letter to the local FedEx Customer Service Department to inform them of the late shipment Include the air waybill, FedEx account number of the shipment, and all of the package’s specifications Mail the letter within 14 days of the predetermined ship date. Refund Retriever helps businesses by finding late deliveries and processing FedEx & UPS Refunds. Therefore, if your late package contains this, no refund credit is available. Suspension of money-back guarantee To re-affirm our commitment to deliver the level of service you expect from FedEx, effective Tuesday, July 6, 2021, the money-back guarantee will be reinstated for select FedEx Express services (applicable to intra-Canada and Canada import/export shipments). We only make money when we save you some on your late shipments. FedEx suspended its money-back. You as the buyer don't get any refund, in fact you're apparently not the client of fedex, only the seller is. FedEx Late Delivery Refund: How to Save 3. Every time FedEx delivers your package later than the committed time, FedEx promises to refund/credit the entire shipping cost. You must claim all UPS refunds within 15 days of the originally scheduled delivery date and 15 days from the original FedEx invoice date. You Must Submit A Claim FedEx only provides refunds upon the shipper’s request; they do not voluntarily give you refund credits. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say “Refund. FedEx refunds your shipping cost only when a claim request is. How to Request a FedEx Refund. To request a refund for late delivery, do the following: Write a letter to the local FedEx Customer Service Department to inform them of the late shipment Include the air waybill,. Set up Simply create a LateShipment. Can You Get a Refund for a FedEx Late Delivery?. Can I sue FedEx for late delivery? You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. FedEx’s Money-Back Guarantee is a part of your shipping contract that stipulates that FedEx will refund the shipping charges if parcel delivery is delivered late. com%2flearn%2ffedex-late-delivery%2f/RK=2/RS=z1Bh3J3P65qTYeIIL4kukTQ6ReU-" referrerpolicy="origin" target="_blank">See full list on donotpay. This guarantee applies to all U. Bahagiakan pelanggan Anda dengan beragam pilihan pengantaran. While delays may occur, a GSR refund is not available. Backed by the FedEx money-back guarantee, the carrier will refund the entire shipping costs whenever your package is delivered later than the committed time. Refunds: Millions of dollars of refunds from UPS and FedEx go unclaimed every year. For packages that have been shipped by. If it's even a minute late they will refund your shipping fees. How to Request a Refund from FedEx Online. One of the many exceptions to the FedEx money-back guarantee policy is for packages that contain dry ice. How do I request a FedEx late delivery refund? What happens if FedEx does not deliver on time? All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. One of the many exceptions to the FedEx money-back guarantee policy is for packages that contain dry ice. If your package wasn’t automatically redirected, and you don’t want to wait for a reattempted delivery, you can use FedEx Delivery Manager to request that your package be redirected to a nearby FedEx location or participating retail location. You Must Submit A Claim FedEx only provides refunds upon the shipper’s request; they do not voluntarily give you refund credits. The claim for a refund can be rejected because of inclement weather or a host of other reasons that made the late delivery beyond their control. FedEx offers refunds for over 50 service failures including "late deliveries", "lost packages" or "wrong surcharges applied" but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds. It is a complex process to file a. Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. did you pay the shipping fee to FedEx directly (as in, FedEx ran your credit card) or did you pay it through a retailer online store / through a retailers credit card services. These money-back refunds are only processed on your request. Refund for shipment fee is only between the shipper and fedex, i. I send my passport overnight to Washington DC for visas and invariably the delivery is late by 20-60 minutes. Refund Retriever helps businesses by finding late deliveries and processing FedEx refunds. Late delivery refund : r/FedEx. FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. It’s Time for UPS and FedEx to Fully Reinstate their Money. Contact 800-441-8085 to gain insight on your rising logistics costs. FedEx is a multi-national parcel carrier that promises on-time delivery of packages. To Get Compensated for Late Delivery Stress. How do I get my money-back guarantee from FedEx?. Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable. Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. FedEx does not automatically detect and refund shipping costs. Step 1: Complete the online claim form: Start a claim Step 2: Add supporting documentation now or after you file Step 3: Submit. They’ve tried to sneak in money-back guarantee waivers in the past that have given businesses a nasty surprise. refund if FedEx delivers late?. FedEx’s Money-Back Guarantee is a part of your shipping contract that stipulates that FedEx will refund the shipping charges if parcel delivery is delivered late by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc). Why is FedEx always late? This isn’t an exaggeration, probably 70-80% of my packages don’t show up on the estimated delivery date. If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. FedEx is a multi-national parcel carrier that promises on-time delivery of packages. You’ll need your tracking number or door tag number to submit the request. FedEx is absolute garbage, I always use a different delivery if it's available, even if it costs more to avoid this headache. Any package delivered past the guaranteed delivery date is eligible for a full refund from FedEx. The customer is the shipper who sent the package to you. You will need the same information as required for an online claim. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say "Refund. Any package delivered past the guaranteed delivery date is eligible for a full refund from FedEx. Step 1: Complete the online claim form: Start a claim Step 2: Add supporting documentation now or after you file Step 3: Submit your online claim form Step 4: Schedule an inspection or conduct your own. Ways To Apply for a FedEx Refund for Late Delivery There are a few ways to request your money back from FedEx: Filing an online claim on the courier's website Contacting customer support via phone or email Sending a letter to the courier Whichever option you choose, note that you must file a refund claim within 15 days from the invoice date. If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. There are various ways to file a refund claim, such as: Calling customer support Emailing the company explaining the issue Submitting an online refund request via the courier’s official website Visiting the courier’s nearest facility and completing a refund request in person Signing up for DoNotPay and having your refund claim filed in minutes. How do I get a refund on a FedEx shipment? You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1. This money-back guarantee can be suspended. Refunds: Millions of dollars of refunds from UPS and FedEx go unclaimed every year. To file your FedEx refund claim by phone, call the customer service line at 1-800-GoFedEx or 1-800-463-3339. But it’s your responsibility to claim these refunds, and UPS and FedEx can make the process difficult. One choice is to dial the national Customer Care team at (734) 930-3030. Can you automate FedEx refunds every month? Yes, you can. This free service allows residents to customize their delivery time, choose to. However, FedEx does not make the process of claiming refunds easy. It’ll say it’s coming Wednesday, then on Wednesday I’ll get a notification saying it’s been rescheduled to Thursday. Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable. 63 16 16 comments Best Add a Comment. Go to the official FedEx website Pick the Support tab and click on File a Claim Choose Start a Claim Enter your tracking code and choose the claim type Fill out the e-form and submit it You may also need to attach some supporting documentation, such as photos or a copy of the original invoice. Our Late Delivery Refund service helps you inform the courier about the problem and raises a refund claim in your stead. However, FedEx does not inform businesses when there is late delivery. How to Refuse a FedEx Package. Growing frustration over FedEx delivery delays The on-going FedEx delivery saga continues. Shipping refund for Canadians? : FedEx. Each copy of the form has a unique barcode, so you must obtain a new paper-copy form from the USPS office. is struggling to deliver packages on time, according to industry data, as a pandemic-fueled increase of online orders continues to tax the delivery giant’s network. Informasi lebih lanjut hubungi layanan Customer Service kami di nomor (021) 7591-1800 atau Layanan Bebas Pulsa -800-1888-900. ">LPT: FedEx refunds your shipping fees if delivery is late. It’s something you shouldn’t stand for. Refund suspension Express Shipment Two day shipping is over 20 days late and 18 days without an update. You are entitled to a full refund if the package is delivered even one minute late. Now available at grocery and specialty retailers near you. During negotiations, ensure that your right to refunds is. The closest I have seen to a package being delivered on time is 3 days late, sometimes going as long as 2 weeks late. Finally, when a refund is issued it will show up as a credit on your FedEx or UPS invoice. Refund suspension. Shipping: Don’t Let FedEx Dispatch Delays Deny Your Refund. Why is FedEx so slow 2021?. Sorry, friend, but in this instance (and in 99% of all receiving of shipments) you are part of the product. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to… Read More. Suspension of money-back guarantee To re-affirm our commitment to deliver the level of service you expect from FedEx, effective Tuesday, July 6, 2021, the money-back guarantee will be reinstated for select FedEx Express services (applicable to intra-Canada and Canada import/export shipments). Ways To Apply for a FedEx Refund for Late Delivery There are a few ways to request your money back from FedEx: Filing an online claim on the courier’s website Contacting customer support via phone or email Sending a letter to the courier Whichever option you choose, note that you must file a refund claim within 15 days from the invoice date. Refund suspension : FedEx. It is upon that third party to request the refund. How is it possibly legal to suspend a guarantee and still offer the service knowing full well they can't fulfill it?. Dengan FedEx® Delivery Manager, Anda dapat memberikan pelanggan Anda pengendalian dan fleksibilitas lebih dengan tersedianya notifikasi waktu pengantaran, pilihan untuk melakukan penjadawalan ulang hingga pengalihan pengiriman. We would like to show you a description here but the site won't allow us. Thus, this will reduce your future spending with each respective carrier – alleviating your shipping spend as a result. (except Canada), contact FedEx International Customer Service at 1. We're hearing from more of our frustrated neighbors waiting on packages to be delivered. FedEx and UPS Refunds, Shipping Refunds. Learn more about our FedEx Money Back Guarantee Policy here. Why is FedEx always late? This isn’t an exaggeration, probably 70-80% of my packages don’t show up on the estimated delivery date. Do you know about the timeline to apply for a refund when. FedEx & UPS Service Refund Credits. Here’s how: Dial +1 (800) 742-5877 Sit through the phone queue patiently Say refund when someone picks up Explain the reason for your request in as much detail as possible Requesting the UPS Delivery Refund Through the Website. Dan satu lagi, layanan ini Gratis. About the author: Brian Gibbs is president of Refund Retriever. FedEx Claims : Late Deliveries & Billing Errors (2020 Rates ">FedEx Claims : Late Deliveries & Billing Errors (2020 Rates. Refund Retriever can instantly find and process unclaimed FedEx late deliveries. FedEx didn’t step up, so it has to pay up. ) every delivery is guaranteed to arrive on time, or you as the shipper are owed a refund. If FedEx delivers later than the commitment time, FedEx will refund or credit your account with the shipping charges. The most obvious way to attempt a refund is to go direct to the company themselves. Request a Refund from FedEx Online. Follow the prompts of the automated system and repeat the tracking number. Explain that you are refusing this package and need a pickup. The most obvious way to attempt a refund is to go direct to the company themselves. FedEx offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds. Pick up and drop off where you shop. Step 4: Check the Results. Refund from Domino's for Late Delivery?">How to Get a Refund from Domino's for Late Delivery?. Receiving your delivery later than expected and requesting refunds is always frustrating. If your package is even 60 seconds late, you are entitled to a full refund for the shipping costs. These money-back refunds are only processed on your request. Refunds: Millions of dollars of refunds from UPS and FedEx go unclaimed every year. You will need the same information as required for an. Where’s my parcel refund? Don’t hold your breath">Where’s my parcel refund? Don’t hold your breath. If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. Late FedEx package: Why didn’t I get a refund credit?. If a package is late by even 60 seconds, FedEx offers a 100% refund of the shipping costs. The customer service representative will help walk you through the process. Can I get a refund if FedEx delivers late?. If it's even a minute late they will refund your shipping fees. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say “Refund. Refund Retriever Blog for Shipping and Small Parcel Shippers. FedEx Express has reinstated its money-back guarantee for U. If your package wasn’t automatically redirected, and you don’t want to wait for a reattempted delivery, you can use FedEx Delivery Manager to request that your package be redirected to a nearby FedEx location or participating retail location. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say “Refund. What if I Missed My Delivery. How do I request a FedEx late delivery refund? What happens if FedEx does not deliver on time? All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. The process to file a claim with FedEx for late delivery. FedEx has guaranteed delivery times on their shipments if you send something via FedEx keep an eye on the delivery time. Refund Retriever helps businesses by finding late deliveries and processing FedEx & UPS Refunds. LPT: FedEx refunds your shipping fees if delivery is late. FedEx's Money-Back Guarantee is a part of your shipping contract that stipulates that FedEx will refund the shipping charges if parcel delivery is delivered late by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc). How do I get a refund on a FedEx shipment? You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1. com to retrieve refunds of our late postage through Canada Post. FedEx Money Back Guarantee & Refunds for Late Deliveries. In early April, FedEx and UPS reintroduced refunds for their domestic next-day air deliveries and for certain international express products. Refund suspension Express Shipment Two day shipping is over 20 days late and 18 days without an update. Ways To Apply for a FedEx Refund for Late Delivery There are a few ways to request your money back from FedEx: Filing an online claim on the courier’s website Contacting. Call FedEx customer service at 800-463-3339. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say “Refund. If you've ordered a package through an online retailer and the package hasn't arrived (or arrived late), you should contact the company and ask them for a status update on the package. Refunds are typically owed due to late deliveries, failed deliveries, or overcharges. FedEx offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it. FedEx late delivery refund?">How do I request a FedEx late delivery refund?. FedEx Says “Delivered”, but No Package—Possible Solutions. To begin with, you can submit a FedEx late delivery refund request in two ways: Call 1-800-Go-FedEx (1-800-463-3339) and say “Refund. You can either call in to FedEx’s toll-free number, 1800 622 1147, or you can fill out a refund request through FedEx’s Billing Adjustment page. e the person shipping can get a refund for the amount they paid for shipping if its past the gurantee time. 5 Ways to Get More Shipping Refund Credits. FedEx Still Struggling With Late Deliveries. The claim can be accepted, which means FedEx’s Revenue Service. So, don’t be surprised if the courier refuses to refund based on their MBG policy. But it’s your responsibility to claim these refunds, and UPS and FedEx can make the process difficult. How To Ship Dry Ice With FedEx. To emphasize, FedEx will NOT notify you of the late package. If a package is late by even 60 seconds, FedEx offers a 100% refund of the shipping costs. Beware of issues that exclude a shipping refund credit FedEx and UPS are not obligated to issue late delivery shipping refund credits in certain situations. refund if the delivery was late?">Can I request a refund if the delivery was late?. You as the buyer don't get any refund, in fact you're apparently not the client of fedex, only the seller is. If a package is late by even 60 seconds, FedEx offers a 100% refund of the shipping costs. People with spoke with are being told their packages are sitting on FedEx trailers waiting to be unloaded. Fedex Refunds with Parcel Auditing. How to Request a UPS Refund in No Time. 1 Complain Directly to Domino’s. Coping with Carrier Late Fee Penalties. To request a refund for late delivery, do the following: Write a letter to the local FedEx Customer Service Department to inform them of the late shipment Include the air waybill, FedEx account number of the shipment, and all of the package's specifications Mail the letter within 14 days of the predetermined ship date. Growing frustration over FedEx delivery delays The on-going FedEx delivery saga continues. 2nd Floor Origin Siri Towers, Fourrts Avenue, Thoraipakkam, Chennai- 600097. Refunds are typically owed due to late deliveries, failed deliveries, or overcharges. The most obvious way to attempt a refund is to go direct to the company themselves. The closest I have seen to a package being delivered on time is 3 days late, sometimes going as long as 2 weeks late. FedEx & UPS do not automatically detect and refund shipping costs. At the end of the month, we simply charge your credit card for our percentage of your refunds. 1 Complain Directly to Domino’s. Getting a Refund from an Online Retailer 1 Find out which shipping company has your package. Refund for shipment fee is only between the shipper and fedex, i. FedEx Shipping Rates">How to Negotiate Better UPS and FedEx Shipping Rates. If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. FedEx has guaranteed delivery times on their shipments if you send something via FedEx keep an eye on the delivery time. Once you submit the FedEx claim for a late delivery refund, it will either be rejected or accepted. If your UPS delivery is delayed and you don’t know what to do, fret not because DoNotPay will help you out! If you want to request a refund for a UPS delayed delivery—or late shipments by other companies, such [. How we elevate the game for your business Here’s why our customers love us We use Lateshipment. From late deliveries or manifested but not shipped to invalid Saturday pick up and delivery fees, you can rest easy knowing PackageFox will look for. If your package is even 60 seconds late, you are entitled to a full refund for the shipping costs. You can still refuse a package after it has been delivered. Understanding FedEx and UPS Service Refunds: Late = Free. Growing frustration over FedEx delivery delays. Once you provide us with the necessary details, we will pass your complaint to the courier’s claims department, saving you from drawn-out negotiations and stressful conversations! Here’s how you can use our feature:. FedEx & UPS refunds are not easy. All I want is my package and a refund on the two day shipping. A few minutes and 3 simple steps is all it takes. Our Late Delivery Refund service helps you inform the courier about the problem and raises a refund claim in your stead. Every time FedEx delivers your package later than the committed time, FedEx promises to refund/credit the entire shipping cost. We charge 50% of every refund we obtain and never charge you for claims we can’t get refunded. FedEx will not voluntarily give money back. FedEx & UPS Refunds and Reports. shipments, commercial and residential, to all 50 states. Do you know about the timeline to apply for a refund when FedEx. To file your FedEx refund claim by phone, call the customer service line at 1-800-GoFedEx or 1-800-463-3339. How do I request a FedEx late delivery refund?. FedEx Corp. The recipient is just the final destination, not the customer. However, FedEx does not make the process of claiming refunds easy. If FedEx is late delivering your shipment to your customer, you may be eligible for a refund through the FedEx claims process. Every time FedEx delivers your package later than the committed time, FedEx promises to refund/credit the entire shipping cost. Where Is My FedEx Package?. No risk - our fee is a percentage of savings. " Follow the prompts of the automated system and repeat the tracking number The automation will either confirm or deny the refund instantly. did you pay the shipping fee to FedEx directly (as in, FedEx ran your credit card) or did you pay it through a retailer online store / through a retailers credit card services. Therefore, if your late package contains this, no refund credit is available. The FedEx late delivery refund policy, known as the money-back guarantee (MBG), can be summarized with the following: assuming there are no exceptions (weather delays, address correction, etc. You can still refuse a package after it has been delivered. This refund policy offered by FedEx is known as FedEx Money-Back Guarantee (MBG). There are various ways to file a refund claim, such as: Calling customer support Emailing the company explaining the issue Submitting an online refund request via the courier’s official website Visiting the courier’s nearest facility and completing a refund request in person Signing up for DoNotPay and having your refund claim filed in minutes. FedEx signed a carrier agreement with the seller that guarantees a refund if they’re even a minute late with delivery. Where’s my parcel refund? Don’t hold your breath. At the time, UPS gave itself some wiggle room by setting an 11:59 p. What does it mean when FedEx says delayed?. Can I sue FedEx for late delivery? You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. The automation will either confirm or deny the refund instantly. If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. The pre-pandemic deadline was 3 p. FedEx money-back refunds are only processed on your request. We charge 50% of every refund we obtain and never charge you for claims we can’t get refunded. If FedEx delivers later than the commitment time, FedEx will refund or credit your account with the shipping charges. shipments after more than a year on the shelf, coming just one day after rival UPS did the same. FedEx & UPS refunds are not easy. If FedEx is late delivering your shipment to your customer, you may be eligible for a refund through the FedEx claims process.